Returns

Changed your mind?

Fourteen days to cancel, no reason needed. Here is exactly how it works.

Last updated 13 September 2026

Returns & refunds

We hope you love your Surfin merch. However, if you change your mind, you have the right to cancel your online order within 14 days of receiving your items, without giving a reason.

To request a return, please email [email protected] within 14 days of receiving your order, including your name and order number.

Once you have notified us that you wish to return an item, you have a further 14 days to send the item back.

Return conditions

  • You may inspect or try on an item as you would reasonably be able to do in a shop.
  • We may reduce the amount refunded if an item has been worn, used, damaged or handled beyond what is reasonably necessary to inspect it.
  • Where possible, please return items with their original tags and packaging.
  • Unless an item is faulty, damaged or incorrect, you are responsible for the cost of returning the item.

Returns should be sent to:

Surfin Cafe4 Church StreetMarket SquareAmpthillMK45 2EH

We recommend using a tracked or otherwise appropriately evidenced postal service when returning your order.

Refunds

Once your return has been received, your refund will be made to your original payment method.

Refunds will be processed within 14 days of us receiving the returned item, or receiving evidence that you have sent it back, whichever is earlier.

If you paid a delivery charge when placing your order, we will refund the cost of our standard delivery option where required. If you chose a more expensive or express delivery service, any additional delivery cost above our standard delivery charge will not be refunded. Our delivery page sets out what the standard option is.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, incorrect or is not as described, please email [email protected] as soon as possible and we will arrange an appropriate resolution.

Your statutory consumer rights are not affected by this policy.

Exchanges

If you would like to exchange an item for a different size or product, please email [email protected]. Exchanges are subject to availability.

If the replacement item is unavailable, you can return the original item for a refund in accordance with this policy.

See also our delivery information and our terms of sale.